99an Privacy Policy

1.1  99an is committed to protecting the privacy of every individual who uses the 99an platform. This Privacy Policy ("Policy") describes the personal data we collect about you, the purposes for which it is collected and processed, the parties with whom it may be shared, and the rights available to you regarding your personal information.

1.2  The 99an platform serves Pakistani players across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond. We understand that data privacy is a growing concern for Pakistani internet users, and we take our obligations in this area seriously — not merely as a regulatory formality, but as a fundamental aspect of the trust relationship between 99an and its player community.

1.3  This Policy should be read in conjunction with the 99an Terms & Conditions, which govern your overall use of the Platform. In the event of any inconsistency between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

1.4  By registering an account at 99an, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2.1  For the purposes of applicable data protection law, the data controller responsible for your personal data is the operator of the 99an platform, operating under its international gaming license at 99an.net.

2.2  The data controller can be contacted via the contact details provided in Section 15 of this Policy. All data access requests, correction requests, erasure requests, and privacy complaints should be directed to the same contact.

3.1  99an collects personal data only to the extent necessary to deliver platform services, comply with licensing obligations, and protect the integrity of our gaming environment. The categories of data we collect are detailed below.

3.2  Data from Third Parties. 99an may receive limited personal data about you from third-party partners, including identity verification agencies used for KYC processing, payment service providers such as JazzCash and EasyPaisa confirming transaction completion, and fraud detection services. Data received from third parties is handled in accordance with this Policy and is not used for purposes beyond those disclosed herein.

3.3  Sensitive Data. 99an does not intentionally collect sensitive personal data categories such as health information, racial or ethnic origin, political opinions, or religious beliefs. If such data is inadvertently submitted to 99an (for example, in a free-text support message), it will be handled with the highest level of care and will not be used for profiling or marketing purposes.

4.1  99an uses the personal data we collect for the following clearly defined purposes:

• Account Management: To create, maintain, and manage your 99an player account, including authentication and security.
• Identity Verification (KYC): To verify your identity and age (21+) as required by our international gaming license before processing withdrawals and periodically thereafter.
• Payment Processing: To process deposits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card methods, and to process withdrawal requests to your verified payment accounts.
• Gaming Services: To deliver cricket betting, live casino, slot games, bingo, and E-Sports markets, and to maintain accurate records of your gaming activity for dispute resolution purposes.
• Responsible Gaming: To monitor gaming patterns and proactively identify signs of problem gambling, and to administer responsible gaming tools including deposit limits, session controls, and self-exclusion.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, money laundering, and other prohibited conduct.
• Legal and Regulatory Compliance: To comply with obligations imposed by our gaming license, anti-money laundering (AML) regulations, and any applicable legal process including court orders or regulatory investigations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email in English and Urdu.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent and only via methods you have approved.
• Platform Improvement: To analyse aggregated, anonymized usage data to improve Platform performance, game offerings, and user experience for Pakistani players.

5.1  Each category of data processing at 99an is carried out on one or more of the following lawful bases:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a registered 99an Player — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with our international gaming license conditions, AML regulations, and other binding legal requirements — including KYC verification and regulatory reporting.
• Legitimate Interests: Processing carried out in pursuit of 99an's legitimate business interests — including fraud detection, platform security, and analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your explicit, informed consent — primarily relating to marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

6.1  99an does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. Data is shared with third parties only in the following limited and controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard processors — to process your deposits and withdrawals. Financial data shared is limited to what is strictly necessary to complete the transaction.
• KYC / Identity Verification Providers: Third-party identity verification services bound by contractual data protection obligations to 99an, used solely to verify your age and identity as required by our gaming license.
• Game Software Providers: Licensed game providers whose products appear on the 99an Platform may receive anonymized gaming activity data for RTP auditing and technical support purposes. They do not receive identity or financial data.
• Fraud Prevention & AML Services: Third-party fraud detection and anti-money laundering screening tools — data shared is used exclusively for security and compliance purposes.
• Regulatory and Law Enforcement Authorities: 99an will disclose personal data to its licensing authority, government bodies, or law enforcement agencies where legally required to do so — for example, in connection with a regulatory investigation or a valid court order.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of 99an's assets, personal data may be transferred to the successor entity, provided the successor is bound by this Policy or an equivalent data protection standard.

6.2  All third-party data processors engaged by 99an are subject to formal data processing agreements that impose confidentiality, security, and compliance obligations consistent with applicable data protection requirements.

7.1  As an internationally licensed gaming operator, 99an's infrastructure, servers, and some of its service providers are located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

7.2  Where personal data is transferred internationally, 99an ensures that appropriate safeguards are in place to protect it — including contractual data protection clauses with receiving parties and selection of providers operating in jurisdictions with adequate data protection standards recognized by international regulators.

7.3  By using the 99an Platform and accepting this Privacy Policy, you consent to the international transfer of your personal data for the purposes and subject to the safeguards described in this section.

8.1  99an retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming license obligations.

• Account Data: Retained for the duration of your active account. Following account closure, identity and account data is retained for a minimum of five (5) years to comply with AML regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction, as required by our licensing authority.
• Gaming Activity Logs: Retained for a minimum of three (3) years to support dispute resolution and regulatory audit requirements.
• Support Communications: Customer support records are retained for two (2) years unless they are relevant to an unresolved dispute or regulatory matter.
• Marketing Consent Records: Retained for the duration of active consent and for two (2) years following withdrawal of consent, to demonstrate compliance with consent obligations.

8.2  At the end of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to an identifiable individual.

9.1  The 99an Platform uses cookies and similar tracking technologies to enhance your user experience, maintain your session, and analyse Platform usage. Cookies are small text files placed on your device by your web browser when you visit 99an.net.

9.2  The following categories of cookies are used on the 99an Platform:

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, authentication, and security. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game display preferences, and responsible gaming tool configurations.
• Analytical Cookies: Used to collect anonymized data about how players interact with the Platform, which pages are visited most frequently, and where technical errors occur — helping 99an improve the service.
• Fraud Prevention Cookies: Used to detect and prevent fraudulent access, multi-accounting, and automated bot activity on the Platform.

9.3  You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the 99an Platform. Analytical cookies can be disabled without affecting core Platform functionality.

10.1  As a 99an player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 99an's support team at the details provided in Section 15:

• Right of Access: You may request a copy of all personal data 99an holds about you. Requests will be fulfilled within thirty (30) days of receipt, free of charge.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to our legal retention obligations and any outstanding regulatory requirements. We cannot delete data that we are legally required to retain.
• Right to Restrict Processing: You may request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is contested, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to Object: You may object to processing of your data where it is carried out on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11.1  The 99an Platform is strictly intended for adults aged 21 years and above. 99an does not knowingly collect personal data from individuals under the age of 21. The 99an Platform contains content related to gambling — which is age-restricted under our international gaming license.

11.2  If 99an discovers or is notified that it has collected personal data from an individual who is under 21 years of age, that data will be immediately deleted, the associated account will be closed, and any deposited funds will be returned to the original payment source. Winnings accumulated on an underage account will be voided in accordance with the 99an Terms & Conditions.

11.3  If you believe that an individual under the age of 21 has registered an account at 99an or provided their personal data to us, please contact us immediately at the details in Section 15 so that we can take prompt action.

12.1  99an implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 / AES-256 encryption for all data in transit between your device and 99an's servers.
• AES-256 encryption for sensitive data stored in our databases, including financial information.
• Bcrypt password hashing — plain-text passwords are never stored at any stage of the authentication process.
• Role-based access controls ensuring that staff access to personal data is limited strictly to what is needed for their job function.
• Regular independent security penetration testing of the Platform's authentication and data storage systems.
• 24/7 security monitoring with automated anomaly detection and incident response protocols.
• Multi-Factor Authentication required for all 99an administrative system access.

12.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 99an will notify you without undue delay — and in any case within 72 hours of becoming aware of the breach — providing information about the nature of the breach and the steps being taken to address it.

13.1  99an will send you marketing communications — including bonus offers, promotional updates, and PSL cricket betting specials — only where you have provided explicit consent during registration or subsequently through your account settings.

13.2  You may withdraw consent to marketing communications at any time by: (a) updating your notification preferences in your 99an Account Settings; (b) clicking the "Unsubscribe" link included in every marketing email from 99an; or (c) contacting 99an's support team by live chat or email and requesting removal from marketing lists.

13.3  Withdrawal of marketing consent will be processed within 48 hours. You may continue to receive service-related communications (such as account security alerts, KYC requests, and transaction confirmations) even after withdrawing marketing consent, as these communications are necessary for the management of your account.

13.4  99an does not share your contact details with third-party marketing companies. All marketing communications from 99an are sent directly by 99an or by an authorized marketing platform operating under a data processing agreement with 99an.

14.1  99an reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. The current version of this Policy, with the effective date displayed at the top, is always available on the Platform.

14.2  Material changes to this Policy — particularly those that affect how we collect, use, or share your personal data — will be communicated to you via email to your registered address and via a prominent notice on the Platform, with reasonable advance notice before the changes take effect.

14.3  Your continued use of the 99an Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your account before the updated Policy takes effect. Deposited funds will be returned to you in accordance with the standard withdrawal process.

15.1  For any privacy-related enquiries, data rights requests, or concerns about how 99an handles your personal data, please contact us using the following details:

15.2  Complaints. If you are dissatisfied with 99an's response to a privacy complaint, or you believe that 99an has not handled your personal data in accordance with this Policy, you may escalate your complaint to the relevant data protection or gaming regulatory authority designated by 99an's licensing jurisdiction. Details of the relevant authority are available from 99an's support team on request.

15.3  This Privacy Policy was last reviewed and updated on January 1, 2026. It supersedes all previously published versions of the 99an Privacy Policy.